Common Questions

Any cancellations or change of time to your delivery MUST be made by 12 Noon the day before your event. If no cancellations are made then we will proceed with the booking. Once the decision has been made to proceed with the booking, we will not be able to issue any refunds regardless of use. If you would like to change the date/times or cancel the booking, please contact 0406 161 959 before 12 noon the day before the event.

1. Scattered showers are fine, but if the weather forecasts 60% chance of heavy rain throughout the whole day or winds exceeding 30km per hour we may have to cancel the delivery for safety reasons. If you would like to make changes, there is no fee to cancel as long as you inform us before we make the final decision to go ahead with the booking (usually 1 or 2 days before the delivery date).

2. Once we have confirmation to proceed with the booking, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Our main safety concern is wind. When winds go higher than approx. 30km per hour, bouncy castles become unsafe regardless of our tie down methods. If you are concerned, please call our office.

Level grass is the most suitable Level hard surfaces are fine but will incur extra fees if sandbags are required.Small slopes is okay but not hills.Soft Sand is not a suitable surface.
Deposits are non-refundable but most are transferable to a future date. If you simply decide to change your mind on the day of the event, it is deemed non-refundable and non-transferable.
You can send inquiry or book online 24 hours a day 7 days a week. Our customer support lines are open continually on the weekends.
Yes. We will arrive between 4:00PM- 5:00PM set up the bouncy castle, we leave over night until 8:00AM – 9:00AM the next morning. We have the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
Our last daily pick up is normally at 6:00PM. Anytime after that is considered an overnight hire. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.
We will be there no later than 30 minutes before the event for set up the castle, depending on the schedule for the day we may arrive a couple hours earlier to ensure everyone gets their castle on time.After set up we will give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will sanitize, clean the castle and also dismantle it. It will take 30 minutes for set up and 30 minutes to pack away.
Yes, please tell us this during booking so that we can arrange to hire sandbags. There may be an additional charge for this service.
Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The height needs to be minimum 4.5 meter and we will need to use sandbags to keep the bouncy castle fixed to the ground.
Each Bouncy Castle is different so please refer to each castles product detail page. In general, 8-12 children on the bouncy castle at all times depending on the age and size the children. For safety reasons, a responsible adult supervision is required to ensure the bigger kids do not play inside the castle with the little toddlers at the same time. Please refer to our hire and safety agreement for full details which can be obtained upon confirmed bookings.
It is depending on the Bouncy Castle, we will provide you the dimension, please also allow an additional extra 0.5 meter for open space.
As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to assist you.
Yes, of course. All alcohol is to be supplied by the customer.
Yes. To reserve your booking, it is essential a deposit is made at the time of booking (a minimum 50% deposit payable by credit card online or direct deposit). Once payment is received, your product is reserved and cannot be double booked or supplied to another party.The balance is payable 4 days prior to the date of the event via credit card or direct deposit. Last minute bookings must ensure that payment has been transferred a minimum of 24 hours PRIOR to the day of the booking to allow the funds to clear in our bank account.Transfers made on the day cannot be accepted and will result in cancellation of the booking and forfeiture of your deposit. *Please note that a credit card is required to be used as a form of security regardless of your method of payment for the booking.Be wary of suppliers that don’t take a deposit. You might just find yourself on the unlucky side of a double booking and end of with no bouncy castle at all.**We do not charge additional for credit card payments ***Please note that all deposits are non-refundable, but are transferable for future date.
Even though we are constantly monitoring the weather, mother nature can change very quickly. The responsible Adult supervising the inflatable must always be on the look out for any sudden changes to the weather. Any drastic changes must be acted upon quickly, if wind speeds are increasing to over 30km per hour or you can see a Willy Willy (whirlwind or sand storm) approaching, The responsible adult/supervisor must immediately evacuate the children/patrons quickly and turn off the power. The inflatable can then be turned back on after the wind settles.

Please Note: In severe wind conditions, regardless of our tie down methods, the inflatables become unsafe

Yes you do. The bouncy castle will be set up and ready to go before 1pm. We will then return at 5pm to pack it away. We should be out of there by 5:30pm.
1. You will need to contact the local authority and request for an application form. Some councils may charge a fee to hold a party at a local park or community centre.

2. You will need to ask if there is power available and if metal stakes can be used to secure the bouncy castle. If there is no power available, we can supply a generator for $88 (including fuel). Sometimes the local authorities will not allow metal stakes to be used due to the risk of damage to reticulation. If this is the case, sandbags or water drums can be hired for an additional $20.

3. Email the completed form back to the local council and “cc” us at

4. We will liaise with the local council and provide them any information including our Public Liability Insurance and Work Safe Documents if required to speed up your application. We will always “cc” you in the process.

5. Your application will then be approved.

6. Access Required: Depending on which inflatable you hire, we may require vehicle access and need to arrive several hours earlier to set up.

7. Upon arrival, we will require someone to be present to guide us on the location of the set up, access to the power source and go through the safety and hire procedures.

6. On the day of the event, we will arrive no later than 1 hour minutes before the start time. Please have your mobile nearby incase we need to get in contact with you.

PLEASE NOTE: A Responsible Adult Must Be Present And Supervising the Children At All Times During The Period Of Hire.

1. You need to make sure you have measured the area where you would like the bouncy castle to be set up so it can fit. Please refer to the product pages for space required for each castle.

2. Please make sure there is clear access to the set up area before we arrive. We do not bring bouncy castles up stairs. We will need at least 1m width to push the bouncy castle through side walks, gates etc.

3. Tell us where you would like to set it up?

4. Which way you would like the bouncy castle to face?

5. Where the closest power outlets are? (we will require a power outlet that is not shared with other devices)

6. Any reticulation will need to be clearly marked as we do not take responsibility for any damages to the underground piping.

7. After we set it up for you, we will go through our safety and hire agreement.

8. We will arrive no later than 1 hour before the hire start time to make sure the bouncy castle is ready before the party starts. In most cases we will arrive much earlier depending on the schedule that day.

9. We will then return at the allocated time to clean and pack away the castle. That’s it!

PLEASE NOTE: A Responsible Adult Must Be Present And Supervising the Children At All Times During The Period Of Hire.

And here are some IMPORTANT NOTES which will serve as your guide on the day of the set up:

1. Please make sure someone is on the area to show us the location of the set up and please have your mobile phone turned on as we may need to contact you.
2. Advise us the location of the closest power point to the set up area (it’s important that it has its own powerpoint and not shared with another device, and to be located no more than 20 metres away from the set up area)
3. Ensure we have clear access to the set up area and a clean surface to avoid any delays.

4. If there is reticulation there, could you please clearly mark out the areas as we do not accept responsibility for any damaged piping. (our metail stakes are nearly 60cm long) If you are unsure, Sandbags can be hired for an additional $20.5. A minimum of 1.2m wide access is required into the set up area.  Please note we do not carry bouncy castles over air conditioner units, water heaters and up or down steps. Please notify us immediately if your access does not comply with our requirements.

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